Branch Transformation

Differentiate with Technology

We have made significant competitive gains in our markets by simultaneously improving operational efficiency and the member experience. We wanted to implement the latest technology to ensure our tellers were efficient and could focus on serving the needs of our members

Jeanne Kucey
CEO, JetStream FCU


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85%

Of Transactions Can Be Done with Self-Service

 

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1

Teller Can Handle Multiple Devices


 

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24/7

Video Provides Extended Hours

Transform for Growth

Financial institutions are reinventing the branch to improve the customer experience, and capitalize on new solutions that empower the customer while helping to reduce costsVideo teller ATMs and self-service kiosks are key technologies that are driving branch transformation.

Why Transformation is Important

Branch Transformation Technology

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Hyosung MX-7800i

Multi-function, free-standing island ATM with video capabilities

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Hyosung MX-8800

Scalable self-service to remove mundane transactions from the teller line

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Hyosung MoniSafe 500

Marketing leading cassette-based cash recycler to automate cash handling

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Branch Transformation Success Story

Xplore FCU Launches New Branch Concept Powered By Universal Tellers & Cash Recyclers

 

  Read Their Success Story

 

The Best Use of Video 

There is ongoing debate on how to best utilize video within the branch environment. Two sides have emerged, with one touting Interactive Teller Machines (ITMs) as the prime use for video while the other side champions video-on-demand in a self-service environment.

View the ITM v. Self-Service Comparison