Service Call or Remote Request?
Before advancing to either page, consider whether you're in need of a service call or remote services request.
If you need to place a service call, you are looking for on-site help due to a machine malfunction. Service call requests are typically for physically serviceable problems such as:
- Machine jams
- Error messages
- Mechanical issues
If you need to place a remote service request, you are looking for off-site help for your machine's technical difficulties. Remote service requests are typically for remotely serviceable problems such as:
- Software updates
- Graphic or system updates
- Terminal status and reboots
- Paper printing and cash dispensing problems
- Host or processor issues
- Custom reporting