Service Requests

Hoping to get in touch with a QDS technician regarding an on-site machine issue or a need for remote service? Select one of the buttons below to access our service call or remote service request forms.

Remote Services Request

To place a request for a remotely serviceable, off-site issue, please click the button below to be redirected to our remote services request form.

Place a Service Call

To place a service call for a physically serviceable, on-site issue, please click the button below to be redirected to our service call form.

Place a Remote Service Request

Place a Service Call

Service Call or Remote Request?

Before advancing to either page, consider whether you're in need of a service call or remote services request.

If you need to place a service call, you are looking for on-site help due to a machine malfunction. Service call requests are typically for physically serviceable problems such as:

  • Machine jams
  • Error messages
  • Mechanical issues

If you need to place a remote service request, you are looking for off-site help for your machine's technical difficulties. Remote service requests are typically for remotely serviceable problems such as:

  • Software updates
  • Graphic or system updates
  • Terminal status and reboots
  • Paper printing and cash dispensing problems
  • Host or processor issues
  • Custom reporting