Case Studies

QDS loves sharing our customers' success stories as they innovate within their institutions and experience real, measurable improvements.

Community Bank - PA

TCR (Teller Cash Recycler) Case Study

Washington, Pennsylvania

14 Branches and 1.3B+ in Assets

Key Takeaways:

  • Dual-Control Processes greatly reduced
  • Overall efficiency gain alongside Branch Optimization
  • Responsive, Local service and phone support

Wilson Bank & Trust

ATM Fleet replacement project

Lebanon, Tennessee

30+ Branches and 4B+ in Assets

Key Takeaways:

  • Project Management Team was incredible even with COVID
  • Overall expertise with Software and Managed Services
  • High uptime especially via Managed Services

Five Star Credit Union

ITM Case STudy

Dothan, Alabama

17 Branches and 740M+ in Assets

Key Takeaways:

  • Scalable model for growth and reduce transaction cost
  • Technology branches able to adopt members quickly
  • QDS aligned our strategy with technology for success

All In Credit Union

Itm case study

Dothan, Alabama

25+ Branches and 2.2B+ in Assets

Key Takeaways:

  • Automate Drive Throughs and Extend Hours of Service
  • Enhance Transactions Available to Members
  • Serve Members without Cards

First Bank

TCR and ATM case study

Clewiston, Florida

7 Branches and 600M+ in Assets

Key Takeaways:

  • Aligned Values Between Two Companies
  • Cassette Based Technology vs RSM Based
  • Hyosung ATMs for Value at First, now Enhanced Ability

Tristar Bank

tcr case study

Dickson, Tennessee

6 Branches and 440M+ in Assets

Key Takeaways:

  • Efficiency Gain for staffing models
  • Responsive Service

Carter Bank & Trust

tcr case study

Martinsville, VA

70+ Branches and 4+B in assets

Key Takeaways:

  • Proactive, Guiding Approach to Relationship
  • Implementation and Training was well done after "false start" with another vendor
  • Allowing Universal Staffing and function with less overall staffing

Security Federal Bank

QDS Expertise Case Study

Aiken, SC

18 Branches ; 1B+ in Assets

Key Takeaways:

  • It’s more about how QDS attacks a solution than the equipment itself
  • QDS has expertise and a network of help to guide clients to success
  • Service is always ready to support Security Federal when needed

QDS and their values aligned well with ours. They were committed to putting a tech down here to essentially take care of our service needs while they were growing their business in South Florida. We took that promise as an important step in our relationship, and they haven’t wavered on any promises since.

Andrew Couse, COO First Bank of Clewiston

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Five Star Credit Union Implements 12 Core Integrated ITMs with 13 more to come in 2020

ITM Customer Journey: Five Star Credit Union installs 12 ITMs that are core integrated with plans to install 13 more in 2020. Members now migrating from traditional branches to new technology branches.

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Peoples Bank Improves ATM Performance & Up-Time With Managed Services

Peoples Bank of North Carolina was using NCR direct to manager their fleet of 22 NCR ATMs with mounting ATM performance and service issues.

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First Port City Bank Reduces Daily Vault Trips & Increases Teller Line Efficiency with Cash Recycler

The leadership of First Port City Bank first considered utilizing cash recyclers when they were planning the pod style design of their new branch in Donalsonville, Georgia. But, after meeting with QDS and seeing how the recycler could transform their existing branches, they elected to also install CIMA 7000 recyclers in the teller line of their two Bainbridge, Georgia locations.

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Value and Integrity Drive Successful Partnership between First Bank of Clewiston and QDS

First Bank of Clewiston was one of QDS’ first clients in south Florida back in 2014 when the territory expansion began. Initially, the bank expressed that they were not thrilled with their current level of service on their equipment. Upon further conversation, the bank was also in the market for cash automation implementation and looking to make a change in their ATM channel. This was the beginning of the QDS/First Bank of Clewiston relationship.

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Xplore FCU Launches New Branch Concept Powered by Universal Staff & Cash Recyclers

While surveying the surroundings of their downtown location at One Shell Square in New Orleans, the leadership of Xplore FCU saw rising real estate costs and unutilized space affecting the branch's efficiency. With strategic thinking and an eye toward the future, they were able to turn that challenge into a great business opportunity by transforming their branch design and service model, and implementing cash automation.

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Jetstream FCU Differentiates Branch Experience with Level 5 Designs and QDS Technology

In today’s competitive financial institution landscape, it can be very hard to stand out in the crowd. Jetstream FCU had the opportunity to take new space in a popular area but needed help determining how best to use a space that wasn’t your typical branch footprint. Their experience resulted in a very unique anchor location, within a vibrant market coupled with technology that really maximized the in-branch member experience.