QDS loves sharing our customers' success stories as they innovate within their institutions and experience real, measurable improvements.
Community Bank - PA
TCR (Teller Cash Recycler) Case Study
14 Branches and 1.3B+ in Assets
Dual-Control Processes greatly reduced
Overall efficiency gain alongside Branch Optimization
Responsive, Local service and phone support
Wilson Bank & Trust
ATM Fleet replacement project
30+ Branches and 4B+ in Assets
Project Management Team was incredible even with COVID
Overall expertise with Software and Managed Services
High uptime especially via Managed Services
Five Star Credit Union
ITM Case STudy
17 Branches and 600M+ in Assets
Scalable model for growth and reduce transaction cost
Technology branches able to adopt members quickly
QDS aligned our strategy with technology for success
All In Credit Union
Itm case study
25+ Branches and 2.2B+ in Assets
Automate Drive Throughs and Extend Hours of Service
Enhance Transactions Available to Members
Serve Members without Cards
TCR and ATM case study
7 Branches and 600M+ in Assets
Aligned Values Between Two Companies
Cassette Based Technology vs RSM Based
Hyosung ATMs for Value at First, now Enhanced Ability
tcr case study
6 Branches and 440M+ in Assets
Efficiency Gain for staffing models
Carter Bank & Trust
tcr case study
70+ Branches and 4+B in assets
Proactive, Guiding Approach to Relationship
Implementation and Training was well done after "false start" with another vendor
Allowing Universal Staffing and function with less overall staffing
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QDS and their values aligned well with ours. They were committed to putting a tech down here to essentially take care of our service needs while they were growing their business in South Florida. We took that promise as an important step in our relationship, and they haven’t wavered on any promises since.
ITM Customer Journey: Five Star Credit Union installs 12 ITMs that are core integrated with plans to install 13 more in 2020. Members now migrating from traditional branches to new technology branches.
The leadership of First Port City Bank first considered utilizing cash recyclers when they were planning the pod style design of their new branch in Donalsonville, Georgia. But, after meeting with QDS and seeing how the recycler could transform their existing branches, they elected to also install CIMA 7000 recyclers in the teller line of their two Bainbridge, Georgia locations.
First Bank of Clewiston was one of QDS’ first clients in south Florida back in 2014 when the territory expansion began. Initially, the bank expressed that they were not thrilled with their current level of service on their equipment. Upon further conversation, the bank was also in the market for cash automation implementation and looking to make a change in their ATM channel. This was the beginning of the QDS/First Bank of Clewiston relationship.
While surveying the surroundings of their downtown location at One Shell Square in New Orleans, the leadership of Xplore FCU saw rising real estate costs and unutilized space affecting the branch's efficiency. With strategic thinking and an eye toward the future, they were able to turn that challenge into a great business opportunity by transforming their branch design and service model, and implementing cash automation.
In today’s competitive financial institution landscape, it can be very hard to stand out in the crowd. Jetstream FCU had the opportunity to take new space in a popular area but needed help determining how best to use a space that wasn’t your typical branch footprint. Their experience resulted in a very unique anchor location, within a vibrant market coupled with technology that really maximized the in-branch member experience.