With consumer expectations and banking operations forever changed, the value of expanding self-service capabilities beyond basic ATM functionality is of strategic interest to many institutions. Whether you’re on the fence or just wanting to learn more, we encourage you to watch this webinar recording.
The interactive webinar will address:
COVID-19’s impact has reshaped the financial industry for financial institutions and their clients. Now more than ever, consumers expect instant, on-demand service across all industries. Automation technology such as ITMs and TCRs, remote cash-capture, and digital banking solutions like POPiO are now key tools in delivering to these clients and keeping them satisfied.
FIs cannot expect to go back to conducting business as they did before. Consumers will expect the convenience and immediacy of automated and self-service solutions beyond the year of 2020. Financial institutions will have to adapt to this altered market. While these investments may seem lofty now, the price of ignoring them and suffering financially down the line could be far more costly. As your FI moves forward, consider how adopting this technology might serve your clients in the upcoming years.
Five Star Credit Union, based in Dothan, AL, continues to strengthen its relationship with QDS, Inc by increasing the number of Interactive Teller Machines (ITMs) it offers members.
In 2019, Five Star installed 12 ITMs in three new branches. The adoption of the ITM technology has been much more successful than Five Star expected.
After the successful first round of ITM purchases, Five Star has ordered an additional nine ITMs to begin converting legacy ATMs into ITM functionality.
The new ITMs will include cash recycling as a feature allowing for greater cash deposits, less frequent loading/unloading, and reduced staff time spent maintaining the machine.
“Our members took to the ITM concept right away,” said Tyler Beck, chief operating officer at Five Star Credit Union. “All of our branches with the ITM technology saw transaction rates increase with very little pushback.
We can offer extended hours, Saturday hours, and let our members know they can access their accounts 24 hours a day. This frees up staff to help members open accounts, begin the loan process, and solve problems.”
Five Star Credit Union is looking to install the new Hyosung 8300 series ITMs in the third and fourth quarter of 2020. They have become a leader in ITM technology in Alabama and the QDS family.
(Charlotte, NC, October 16, 2018) Southern Pines based First Bank has signed an agreement with QDS to replace their entire Diebold ATM fleet with Hyosung ATMs. The move sets the bank up for compliance with Windows 10 and enables new managed service technology to deliver maximum uptime to First Bank customers. By adding some devices with key future technologies, the bank is positioned to offer new services at key locations, while maintaining high availability to all locations.