The News

What's trending in the Financial Industry for Banks and Credit Unions up and down the East Coast. 

NEWS - ITM Webinar

ITM Webinar Recording

With consumer expectations and banking operations forever changed, the value of expanding self-service capabilities beyond basic ATM functionality is of strategic interest to many institutions. Whether you’re on the fence or just wanting to learn more, we encourage you to watch this webinar recording. 

The interactive webinar will address:

  • ITM use cases (i.e. drive-thru, rural vs urban, expanding footprint, etc.)
  • Competitive solutions (i.e. Hyosung core integration self-service vs NCR & Diebold video teller models)
  • Costs/timelines
  • Successful rollout strategies
  • Metrics and case study implementation results

Watch Video

NEWS

COVID CATALYST: New Video Series

COVID-19’s impact has reshaped the financial industry for financial institutions and their clients. Now more than ever, consumers expect instant, on-demand service across all industries. Automation technology such as ITMs and TCRs, remote cash-capture, and digital banking solutions like POPiO are now key tools in delivering to these clients and keeping them satisfied.

FIs cannot expect to go back to conducting business as they did before. Consumers will expect the convenience and immediacy of automated and self-service solutions beyond the year of 2020. Financial institutions will have to adapt to this altered market. While these investments may seem lofty now, the price of ignoring them and suffering financially down the line could be far more costly. As your FI moves forward, consider how adopting this technology might serve your clients in the upcoming years.

Watch First COVID CATALYST Video!

POPiO Video Banking with QDS

September Newsletter - Read Now!

In the September edition of the QDS newsletter Sean Farrell, CEO of QDS, discusses Video Banking with POPiO! QDS partners with All In Credit Union for integrated ITMs, and MidSouth Bank with ATMs! Review the Hyosung Tool Kit; 8300 Series, NBS Software Webinar, and Deposit Automation Promo! LEVEL5 ReFi program, redefining branch transformation. New Blogs; QDS Managed Services: Remote Service You Can Trust, and Urban vs Rural Banking.

Read September Newsletter

Web image - Sept Newsletter

All In Credit Union to leverage Core Integrated ITMS via QDS to Enhance Member Experience

Recently, the executive team decided to partner with QDS in positioning Hyosung’s 8300 series of ITMs in their drive-thrus to enhance the member experience. Being able to leverage connection to the CORE and deliver their members the largest functionality available over a 24/7 banking experience was paramount in the decision to explore the technology.


“At All In Credit Union, we are passionate about the member experience. It’s the primary reason we search for new technology to help us deliver consistent, high-quality experiences for our members. Because of our commitment to excellence, we look forward to relying on the advice from our partners at QDS to offer Hyosung technology. This technology will offer enhanced functionality and convenience for all our members, allowing them to bank when and where they want.” – Ben Bradley, VP, All In Credit Union

News Web image - Aug newsletter (1)

QDS Newsletter Now Available Online

In the August edition of the QDS newsletter Sean Farrell, CEO of QDS, discusses Anti-Microbial Solutions in the ATM channels from Hyosung, along with a recording of the latest NBS webinar from QDS. Level5 Leverages Technology Expertise of QDS in the Re-Fi program. Three Banks in Pensacola choose QDS for ATM Outsourcing. Two new blogs launched this month as well; How Cash Discriminators Can Improve TCR Performance and Top Four Reasons Your ITMs Should Recycle. 

Read August Newsletter

Alabama ONE - QDS News Web image

Alabama ONE CU partners with QDS and Hyosung to Deliver Core-Integrated ITM Experience

Alabama ONE CU, based in Tuscaloosa, AL, and Quality Data Systems, Inc. (QDS) out of Charlotte, NC, have partnered together for an ITM roll out over the next 3 years. 

Alabama ONE’s progressive leadership team saw the value in integrating units to their core systems, Corelation’s Keystone, and also the value of cash recycling providing in Hyosung’s 8300 series of ATMs and ITMs.  The CU plans to improve drive-through efficiency as well as adding lobby self-service to drive enhanced member experiences and functionality.

“Our team simply loved how QDS does business.  It’s refreshing to have a vendor truly lookout for your interests and help make the right decisions to advance our CU.  We are excited to implement the new ITM technology from Hyosung to advance our member experience and help them achieve their financial goals.” – Myke Brown, Director of Retail Operations

Alabama ONE will be focused on Hyosung’s 8300 series of ITMS, pairing core connectivity, video teller assistance when needed, and lobby self-service devices to quickly handle traditional transactions.  The model will allow Alabama ONE to focus its staff on member interaction, education, and ultimately guide their membership to financial success.

Register for the NBS Webinar

Five Star

Five Star Credit Union Grows ITM Fleet and Adds Recycling Functionality

Five Star Credit Union, based in Dothan, AL, continues to strengthen its relationship with QDS, Inc by increasing the number of Interactive Teller Machines (ITMs) it offers members.

In 2019, Five Star installed 12 ITMs in three new branches. The adoption of the ITM technology has been much more successful than Five Star expected.

After the successful first round of ITM purchases, Five Star has ordered an additional nine ITMs to begin converting legacy ATMs into ITM functionality. 

The new ITMs will include cash recycling as a feature allowing for greater cash deposits, less frequent loading/unloading, and reduced staff time spent maintaining the machine.

“Our members took to the ITM concept right away,” said Tyler Beck, chief operating officer at Five Star Credit Union. “All of our branches with the ITM technology saw transaction rates increase with very little pushback.

We can offer extended hours, Saturday hours, and let our members know they can access their accounts 24 hours a day. This frees up staff to help members open accounts, begin the loan process, and solve problems.”

Five Star Credit Union is looking to install the new Hyosung 8300 series ITMs in the third and fourth quarter of 2020. They have become a leader in ITM technology in Alabama and the QDS family.

READ FIVE STAR STORY


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First Bank Press Release

(Charlotte, NC, October 16, 2018) Southern Pines based First Bank has signed an agreement with QDS to replace their entire Diebold ATM fleet with Hyosung ATMs. The move sets the bank up for compliance with Windows 10 and enables new managed service technology to deliver maximum uptime to First Bank customers. By adding some devices with key future technologies, the bank is positioned to offer new services at key locations, while maintaining high availability to all locations.

READ PRESS RELEASE

Pros and cons

What are the Pros and the Cons of ITMs?

We have evaluated the pros and cons of ITMs in the download. If you would like to dive deeper into ITMs click here for our ITM Buying Guide. 

It you have not yet decided whether ATMs or ITMs are right for you than click here for that full comparison.

Simply fill out the form below to get your copy of the ITM Pros & Cons now.

Download Now

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