ATM managed services is a secure, compliant, remote program managed and installed by QDS to the ATM to increase up-time, drive efficiency, reduce costs, monitor for ATM issues/faults, and quickly resolve problems.
In-house fleet management costs 26% more than using a partner
First customer contact is within minutes of error
97% guaranteed UP-TIME results in increased client satisfaction
What is included:
Software Deployment & Patching
Configuration Management Tools
Marketing Screen Distribution/Campaign Push
Marketing screens may be generated by QDS for an additional cost
Compliance Reporting Summary
Achieving 99% ATM Uptime
Peoples Bank of North Carolina was dealing with consistent ATM downtime, an ongoing string of service call, and frustrated customers. They turned to managed services to help them proactively manage ATMs and achieved remarkable results.
"We are delighted with our decision to move our ATM service to QDS. The results have surpassed our expectations."